Our year in review
Group highlights
Financial
FY24 measures include the results of the tyre and wholesale operations which were discontinued in that year on the basis that the business continues to incur costs in relation to the discontinued business which are now outsourced to a third party.
Revenue (like for like)
+2.5%
Underlying Profit Before Tax
+6.4%
Operational
Group Net Promoter Score
+2.0 points
Halfords Motoring Club members
+1.6m
Sustainability
Scope 1 and 2 emissions (tonnes) (% vs FY20 baseline)
-32%
Financial
Revenue (like for like)
+2.5%
Financial
Underlying Profit Before Tax
+6.4%
Operational
Group Net Promoter Score
+2.0
Operational
Halford Motoring Club members
+1.6m
Sustainability
Scope 1 and 2 emissions (tonnes) (% vs FY20 baseline)
-32%
Strategic
We continued to make good progress in delivering the strategic priorities outlined in FY23 while adapting to changing market dynamics.
Against a challenging consumer backdrop, we have focused on controlling the controllables, including rolling out our high-returning Fusion Motoring Services model to 50 locations, with plans for c.150 locations in total.
50 new Fusion locations
Operational
The Halfords Motoring Club continued to resonate with our customers, reaching over five million members in the year.
Like Fusion, our club is a critical differentiator in the market, bringing our retail and autocentres businesses closer together – in fact, almost half of all MOTs in our garages now come from club members. As well as lowering our cost to acquire customers in our garages, the club gives us access to rich customer and vehicle data which in the longer term will enable an ever more personalised proposition.
5m Halfords Motoring Club members
Sustainability
The development of our new ESG strategy focusing on Planet, Proposition and People has brought all aspects of our business together to create a series of goals and strategic objectives designed to drive meaningful progress towards a more sustainable future.
Our Scope 1 and 2 emissions have increased this year but remain 32% lower than our FY20 baseline. We have changed our decarbonisation approach through our strategy to bring absolute reductions to our emissions that have attractive payback and/or commercial drivers.
"We remain focused in the short term on optimising our valuable and differentiated asset base to deliver returns regardless of the external environment."
Keith Williams Chair
"We remain focused in the short term on optimising our valuable and differentiated asset base to deliver returns regardless of the external environment."
Keith Williams Chair
"As the leading provider of motoring and cycling products and services in the UK, Halfords offers customers an unmatched level of service, expertise and convenience.
Henry Birch
Chief Executive Officer
"As the leading provider of motoring and cycling products and services in the UK, Halfords offers customers an unmatched level of service, expertise and convenience.
